Returns & Changes
Customers have the statutory right to return the order, in original state with the Sneakin Tag attached, within 14 days after delivery.
The customer hold the right to return or change when the following requirements are met:
a) The Sneakin tag must not be removed. Once the tag has been removed, all returns will be voided.
b) The customer holds the right to open the package and check the contents. All products must be returned in their original and unused state. When traces of usage are visible, returns will be voided anytime.
c) The product must be in original and brand-new state including tags, box and extras if applicable.
d) All sales on Special Release Items are final. No returns or cancellation. Special Release items are marked with: ‘Special Release’.
e) Businesses are not able to return goods.
The package has to be received by us within 14 days after delivery. Please check with your local shipping company for the duration of shipping.
Send the package double-boxed via registered mail. Sneakin is not responsible for any loss during the shipment.
We do not refund shipping costs.
When you decide to choose to return an order through any other process, which is not outlined here and in the Terms and Conditions, Sneakin cannot be held responsible for any loss, risks and damages.
All returns, which do not match with the requirements listed on the return form, are subject to a 20% penalty fee of the purchased amount or will be declined for return.
Refunds will be issued to the customer as follows:
a) If the return matches our requirements, it takes up to 10 business days before you can expect the reimbursement.
b) Payments will be reimbursed with the same payment option the customer used.
c) Orders paid with gift cards will be reimbursed with a giftcard worth the same amount.
Sneakin monitor the number of returns made by customers. Repeated returns will be flagged and may, at our discretion, be banned to future activities.