What are the delivery fees?
We kindly recommend you to check the shipping page for the delivery fees.
Where is my order?
You can check the status of your order in your account. An email with the track and trace will be sent once your package is ready to be shipped. Please keep in mind that the delivery time is an indication and there are no rights reserved.
How long does delivery take?
We kindly refer you to check our shipping page for the estimated delivery time.
How do I track my order?
Once your order is ready to shipped and awaiting carrier pickup, you will get shipping confirmation by e-mail. This e-mail contains a tracking number.
Where do we ship from?
Our warehouse is based in The Netherlands, the orders are shipped from The Netherlands.
Which courier will deliver my order?
We use DPD and UPS as couriers to deliver packages.
Do you deliver to my country?
We ship to most countries of the world. However due to different circumstances there are some countries that we do not ship to.
Is it possible to deliver the order on a different address than the billing address?
Yes it is possible to deliver the order on a different address than the billing address. Exception: With PayPal payments, we always send your order to the address that is provided on PayPal.
Do you ship to collection points?
We do not ship to collection points.
Do you deliver to PO Box addresses?
We do not deliver to PO Box addresses or Army APO and FPO addresses.
How does it work with proxy/forwarding companies?
If a product is ordered through a company that offers another delivery option than us (a third party forwarding company or a so called Proxy service) we only take responsibility for the delivery to the company. If a parcel is lost after the carrier has delivered it to you, you will have to file a complaint with the company you have used for this service.